FAQ’s
What do I do if I need help with my computer?
Logon to the st-aug website, and fill out a support ticket for computer issues.
What issues does IT handle?
IT only handles issues with Saint Augustine’s computers and minor issues with printers. IT does not handle issues with personal equipment.
I can’t logon to any PC on campus so what do I do now?
You need to be granted network access. Visit Benson Hall room 108 and enter your information using the PC on the automation front counter. Full instructions have been provided on the pc. Please allow at least one business day for network access to be granted.
What is network access?
Network access gives you a unique username and password so network resources can be utilized. These resources include email, and internet access.
I need my password changed, what do I do?
Visit Benson Hall room 108 and enter your information using the PC on the automation front counter. Full instructions have been provided on the pc. Please allow at least one business day for network access to be granted.
My CAMS does not work. What do I do?
Visit Benson hall room 222 for all issues concerning CAMS.
I am a student and I can’t get to my St-Aug email. What do I do?
On the desktop there is an icon that says “student email” Double click and enter the username and password that you would use to log onto a PC on campus. This is not the same as your CAMS information.
Is network access and CAMS the same thing?
NO, CAMS and network access are two different systems providing two different services. To gain network access visit Benson hall room 108. To gain CAMS access visit Benson hall room 222.
What are network drives and what do they do?
For a full video tutorial on network drives click here (link to network drives tutorials).
What is the remote file access system?
The remote file access system is a system that allows all users (faculty/staff/students) to upload and download documents to a Saint Augustine’s college server and grants them access to those documents from any windows computer on earth with internet access. For a full video tutorial click here (link to ftp tutorial).
How can I check my email if I’m not on campus?
Click here for a full video tutorial on how to check St Aug email from anywhere
My internet does not work in my dorm room what do I do?
Speak with your residence director for internet issues.
Why can’t I add new software to my work PC?
Saint Augustine’s college network usage policy prohibits end users from adding software to Saint Aug machines. All machines will be provided with necessary software for full functionality before delivery to your office.
The computer in my dorm room is having issues, can IT fix it for me?
Unfortunately, IT does not work on student computers for any reason.
I need the password reset on my voicemail, who do speak with?
Fill out a support ticket and a member of the IT team will reset the password for you.
How do I dial long distance?
To dial long distance you need a long distance access code. To utilize it you dial "8-1-the long distance phone number-enter your long distance code during the continuous tone."
Where I do get a long distance code from?
Long distance codes are distributed by your department head.
How do I setup voice mail?
Dial "4581" and follow the voice prompts
How do I access voice mail?
Dial "4581" and enter the pass code that you selected during setup.
What do I do if my phone is not working?
Unplug the power supply and the phone cord from the wall, leave it unplugged for 10 seconds and plug it back in. If issues continue, please send a support ticket.
How do I get Saint Augustine’s college phone numbers?
Dial 516-4000 to speak with an operator. They will provide you with the contact information that you need.
How can faculty/staff members get a new computer?
Contact IT for a quote for the new machine. Afterwards, the request will have to be approved and sent to Procurement by the department head of your respective department.
I need my office moved, what do I do?
Fill out a support ticket and a member of Technology will contact you shortly. Be advised that phone numbers are assigned to offices and not personnel; therefore, numbers cannot be changed if you change your office.
