The Counseling and Psychological Services (CAPS) program is designed to help students enhance strengths and develop abilities to deal with the experiences of living, growing, and learning. CAPS offers individual counseling/psychotherapy, consultation, couples and group counseling to currently enrolled students at no additional cost.
Students have an opportunity to meet with a licensed Psychologist to address personal issues, work through challenges, and deal with the implications of growth and change. The CAPS program also offers psycho-educational workshops designed to enhance personal and academic skills and to teach more effective strategies for coping with problems.
Some of the concerns that students discuss with CAPS counselors are:
Students may call or come by the office to make an appointment. CAPS carefully adhere to professional standards of ethics and confidentiality. If a student wants information concerning his/her contact with the CAPS staff released, he/she must sign a specific written authorization.
Saint Augustine's University Counseling & Psychological Services maintains strict rules of confidentiality for all students seen in the center. Counseling records are kept separate from academic and student health records. Information shared between student and counselor cannot be released to anyone, including family members or university personnel with the consent of the student.
Please understand that, according to federal and state law, once a student has made an appointment, we cannot reveal information about the individual unless he or she provides written permission.
As with any important endeavor, please try to attend your sessions regularly and on time. It is extremely helpful if you call the office if you must cancel or reschedule an appointment, thus enabling this hour to be be available to other students. We make the assumption that a student who fails to keep two consecutive appointments with notifying our office is no longer interested in receiving services at this time.
Should you experience a crisis or clinical emergency and need to speak to you counselor immediately, you can contact our office at 919-516-4255.
If you contact our office after hours, you will be given the phone number for the psychiatrist on call at Wake County Crisis and Emergency Services at 919-250-3123 or Holly Hill Charter Hospital 24-hour Response line at 919-250-7000.
If the services you require are specialized beyond the limits that CAPS can provide, you will be referred to a local professional or facility. We will take into account you resources, health insurance and your personal needs and preferences.
At the initial session, which will last about 50 minutes, you and your counselor will try to understand what your concerns entail and how they can best be approached. Your counselorwill probably ask a number of questions about your concerns- how you have been feeling, what your life a Saint Aug is like, etc. Also, you may be asked about past influences, including your family life, and about your history of personal concerns or medical difficulties.
A licensed counselor with a special interest in the psychological development of university students will meet with you. He/she will use cognitive-behavioral approaches that can help you clarify your feelings, develop positive goals, and create a plan of actionto achieve your goals.
Information revealed in counseling even the information that you have made an appointment is not disclosed to others unless you provide written authorization for information to be released, The exceptions to this practice are:
The goal of your first meeting is for you and your counselorto arrive at an understanding of your concerns and the kind of assistance you need. Depending on your situation, a number off directions are possible, including:
Naturally, you hold some responsibilityfor the success of your counseling. It may take a while for trust to form in the counseling relationship, but you are encouragedto speak openly and honestly. Most people who receive counseling find it helpful and satisfying. In the process of counseling, it is common to experience painful feelings or thoughts that arouse discomfort. While generally effective, successful counseling is not something that can be guaranteed. If your counseling does not seem to be working for you, the first step is to convey your feelings to your counselor.
Strictly Confidential - 919-516-4255
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