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Saint Augustine’s College

Prezell R. Robinson Library

 

 User Satisfaction Survey - FALL 2008

 The Prezell R. Robinson Library is interested in helping to meet the needs of the Saint Augustine’s College community. Please help us serve you better by completing and returning this questionnaire. Thank you!

 

 

  1. Please check the category that most closely represents you.

_____  Freshman                                 _____  Other Student (Gateway, CRC, etc.)

_____  Sophomore                              _____  Faculty

_____  Junior                                       _____  Staff

_____  Senior                                      _____  Alumni/Community

 

 

  1. What is your major ___________________________________?

 

 

  1. What is your Gender?

_____ Male     _____ Female

 

 

  1. What is your age ?

_____17 - 22   _____23-30     _____31-45     _____46+

 

 

  1. When using the library, which formats do you like most and best meet your needs?  Please check all that apply.

_____   DVDs                                     _____   Videocassettes

_____   Books                                     _____   Brochures/Pamphlets/Fact Sheets

_____   CD’s                                       _____   Journals/Serials/Newsletters

_____   Posters                                    _____   Online/ Internet

                                                                        _____   Other _______________________

 

  1. If equipment was available, which (if any) would you use in our facility?  Please check all that apply.

_____   TV/ VCR/ DVD                      _____   Camera (still/digital)

_____   Camcorder                              _____   LCD Projector

_____   Laptop                                    _____   Digital Player/ Recorder

_____   Internet                                    _____   Wireless Internet

_____   DVD Player

 

user sat. survey. - fall ‘08 cont’d……

 

 

  1. What is your preferred time of day to do research in the library? (Select all that apply).

_____ Weekdays 6 - 9 AM                 _____ Weekends 6 - 9 AM

_____ Weekdays 9 – 12 Noon            _____ Weekends 9 - 12 Noon

_____ Weekdays 12 - 5 PM                _____ Weekends 12 - 5 PM

_____ Weekdays 5 - 10 PM                _____ Weekends 5 - 10 PM

_____ Weekdays 10 PM - 2 AM        _____ Weekends 10PM - 2 AM

_____ Weekdays 2 - 5 AM                 _____ Weekends 2 - 5 AM

 

  1. I can easily locate the resources I need at the Library.  Please circle your response.

Strongly agree        Agree         Disagree           Strongly Disagree         Don't Know

            1                    2                    3                          4                                  5

 

  1.   I receive excellent assistance from the Library staff.  Please circle your response.

Strongly agree        Agree         Disagree           Strongly Disagree         Don't Know

            1                    2                    3                          4                                  5

 

  1.   The resources at the Library are current and up to date.  Please circle your response.

Strongly agree        Agree         Disagree           Strongly Disagree         Don't Know

            1                    2                    3                          4                                  5

 

  1.   The information literacy programs in the library have been helpful.  Please circle your response.

Strongly agree        Agree         Disagree           Strongly Disagree         Don't Know

            1                    2                    3                          4                                  5

 

  1. How would you prefer to be informed of new materials, future events, and other news?  Please circle your First choice only.

Newsletter        E-mail         Mail          Phone Call        Fax         Library      Instant

    Web site   Message

         1                  2                3                   4                   5                 6               7

 

  1.  How important are the following in your use of the Library? Please circle your response.

1 = not at all important, 5 = very important, NA = not applicable

Reference Materials      1          2          3          4          5          NA

(E.g. encyclopedias, dictionaries)

Books                          1          2          3          4          5          NA

Scholarly Journals         1          2          3          4          5          NA

Popular Magazines       1          2          3          4          5          NA

Maps                           1          2          3          4          5          NA

Newspapers                 1          2          3          4          5          NA

Electronic Databases    1          2          3          4          5          NA

Videos/films                  1          2          3          4          5          NA

user sat. survey. - fall ‘08 cont’d……

 

Internet             1          2          3          4          5          NA

Inter-Library Loans      1          2          3          4          5          NA

CRC Partners               1          2          3          4          5          NA

Other ___________    1          2          3          4          5          NA

 

 

  1.  How satisfied are you with the facilities of the Library? Please circle your response.

1 = not at all satisfied, 5 = very satisfied, NA = not applicable

 

Group Study Rooms     1          2          3          4          5          NA

Study Carrels               1          2          3          4          5          NA

Air Conditioning           1          2          3          4          5          NA

Lighting                        1          2          3          4          5          NA

Photocopies                 1          2          3          4          5          NA

Computer Equipment    1          2          3          4          5          NA

Network Printing          1          2          3          4          5          NA

Audio-Visual Eq.          1          2          3          4          5          NA

Quietness                     1          2          3          4          5          NA

Cleanliness                   1          2          3          4          5          NA

Security                        1          2          3          4          5          NA

Hours of Operation       1          2          3          4          5          NA

 

 

  1.  Would you like to see a Learning Commons area in the Library?

_____ YES      _____ NO

 

  1. Would you like to see a Café area in the Library?

      _____ YES      _____ NO

 

  1. If YES, what would you purchase? Check all that apply.

_____ Coffee/Tea/Sodas

_____ Sandwiches

_____ Vended beverages and snacks

_____ Pastries

_____ Fresh Fruits

_____ Microwavable items

 

  1.  Please complete the following statement by listing any suggestions you have for us.

If I could change the Library, I would… __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

 

**** Please return survey to any member of the Library Staff, thank you.***