Dining Services RFI

Standards and Conditions

Question Submission Form

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Saint Augustine’s University (SAU) seeks a company that will act as a true strategic and operational partner in ensuring that the Dining Services Program fully aligns with the needs, culture, and standards of excellence. Dining services are an essential component of Saint Augustine’s University’s commitment to providing a unique and desirable college experience for all its students. As part of that experience, the University wants to ensure the availability of high-quality services and a dining program that focuses on student-centric menus, programming, and services. Saint Augustine’s University also expects the Dining Services Vendor to be a partner in the recruitment and retention of students. Key elements to the future dining partnership include: 

• Dining program excellence in quality, execution, and overall dining experience. 
• Management team creating and maintaining personal relationships with students, faculty/staff and catering customers. 
• Engaging events and dining experiences that are integrated into the campus experience. 
• Healthy, nutritious, and well-balanced meals that focus on the overall health and wellness of the SAU student, faculty and staff. 
• Healthy, nutritious, and well-balanced meals that focus on fueling athletes and support the on-campus athletic program 

The university is currently served by Aladdin Campus Dining. Saint Augustine’s University is inviting food management companies to submit a response per the requirements of this document. 

Saint Augustine’s University has a student body of approximately 1200 and faculty and staff numbering approximately 290 (210 full-time, 80 part-time). Saint Augustine’s University is largely a residential campus with approximately 800 students living on campus. 

Currently, total revenues from dining services operations exceed $2.5 million annually. Martin Luther King, Jr. (MLK) Conference Center is the major board operations. Board sales are approximately $2.4 million annually. See attached statement for revenues. 

The Falcon’s Nest Grill, located on the second floor in the MLK Building, is the primary retail outlet on campus. 

Saint Augustine’s University Catering is full-service catering and produces approximately 50 events a year, ranging from casual coffee breaks to elegant, multi-course seated dinners. Catering is conducted in essentially every building on campus as well as in off- site locations. Sales from catering are approximately $55K. Use of Saint Augustine’s University catering by departments is not mandatory. However, outside caterers are prohibited from utilizing the campus’ full-service kitchen. 

Concessions for all athletic events and vending are not included in this scope of operation, however they should be considered in this request. 

It is assumed that all companies responding to this RFI meet standard minimum requirements in terms of food quality and variety, sanitation, menu development, staffing, training, etc.